1. Shipping Area

We currently ship to addresses within the 48 contiguous United States.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or destinations outside the United States.

2. Shipping Charges and Free Shipping

We offer free shipping.

We offer free shipping on all items, regardless of size.

3. Processing Time

Orders are normally prepared for shipment within 1-2 business days after payment is confirmed.

Orders placed on weekends or U.S. public holidays begin processing on the next business day. Processing may take longer during product launches, promotions, holiday periods, or unusually high order volume.

Pre-order, back-order, personalized, or special-order products may have different processing dates. Any available estimate will be displayed on the product page or communicated separately.

4. Estimated Delivery Time

After dispatch, standard delivery generally takes 3-7 business days.

Delivery dates are estimates and are not guarantees. Weather, carrier interruptions, peak seasons, remote delivery locations, security checks, and incomplete or incorrect addresses may cause delays.

5. Tracking Information

When tracking is available, a shipping confirmation containing the tracking number will be sent to the email address provided at checkout.

Tracking information may take up to 48 hours to update after the carrier receives the package.

6. Address Changes

Please verify your delivery address before placing an order. If a correction is needed, contact us immediately.

We cannot guarantee an address change after an order enters processing or ships. Except where prohibited by law, customers may be responsible for additional shipping charges caused by an incorrect, incomplete, or undeliverable address entered at checkout.

7. Separate Shipments

Items from the same order may ship separately because of product availability, warehouse location, size, or packaging requirements. Separate tracking numbers may be provided when applicable.

You will not be charged additional standard shipping fees solely because we divide an order into multiple shipments.

8. Receiving and Inspecting Your Order

Inspect your shipment as soon as it arrives. Confirm that all stabilizers, weights, dampeners, mounts, fasteners, and other components listed in the order are present before discarding the packaging.

Keep the product, shipping carton, internal packaging, and shipping label until you have confirmed that the order is complete and undamaged.

9. Lost, Delayed, or Damaged Shipments

If tracking has stopped updating, the package appears lost, or the order arrives damaged, contact us promptly.

For visible delivery damage or missing items, contact us within 48 hours of delivery and provide:

• Your order number;
• A description of the problem;
• Photos of the product and affected area;
• Photos of the inner and outer packaging; and
• A photo of the shipping label.

Keep the product and packaging while we complete our review. Depending on the circumstances and availability, we may provide replacement parts, a replacement product, store credit, or a refund under our Refund and Replacement Policy.

10. Packages Marked as Delivered

If tracking shows a package as delivered but you cannot locate it, check the delivery area, ask household members or building staff, and contact the carrier before contacting us.

We will make reasonable efforts to assist with a carrier investigation. Except where applicable law provides otherwise, we are not responsible for theft, loss, or damage occurring after confirmed delivery to the address supplied at checkout.

11. Refused and Undeliverable Packages

Packages returned because they were refused, unclaimed, or addressed incorrectly may be subject to return shipping and handling charges.

If an undeliverable package is returned to us, any refund or reshipment will be handled under our Refund and Replacement Policy and applicable law.

12. Customer Service Hours

Our customer service team is available Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. public holidays. Messages received outside these hours will be reviewed on the next business day.

13. Consumer Rights

14. Contact Us

For shipping, delivery, or tracking assistance, contact us and include your order number.